Privacy Policy

Effective Date: July 3, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Leaf Garden Studio collects, uses, discloses, stores, and protects personal information in connection with its garden-related products and services, including consultations, design services, installations, maintenance, customer communications, website inquiries, and related business operations.

Maple Leaf Garden Studio is the organization responsible for the collection and handling of personal information described in this Privacy Policy.

• Legal name: Maple Leaf Garden Studio
• Address: 1280 Wellington Street West, Ottawa, ON K1Y 3A7, Canada
• Email: [email protected]
• Phone: +1 (613) 728-9465

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.

2. Data Collection and Processing

Maple Leaf Garden Studio may collect personal information directly from you, automatically through our website or digital tools, and from third parties where permitted by law.

Categories of personal information we may collect include:

• Contact information, such as name, address, email address, and telephone number;
• Service and project information, such as property details, garden preferences, design requirements, photos, site notes, and maintenance history;
• Billing and payment information, such as invoicing details and payment records;
• Communication records, such as emails, phone calls, messages, consultation notes, and customer service interactions;
• Website and technical information, such as IP address, browser type, device identifiers, pages visited, and cookies or similar technologies;
• Marketing preferences and consent records;
• Any other information you voluntarily provide to us.

We may process personal information by collecting, recording, organizing, storing, using, disclosing, and deleting it as needed for the purposes described in this Policy.

3. Purpose of Data Processing

Maple Leaf Garden Studio uses personal information for the following purposes:

• To respond to inquiries and provide quotes, consultations, and customer support;
• To plan, design, deliver, and manage garden-related services and projects;
• To schedule appointments, site visits, deliveries, and maintenance services;
• To process payments, issue invoices, and maintain accounting records;
• To communicate with clients about services, updates, changes, and administrative matters;
• To personalize services based on your preferences, property conditions, and project requirements;
• To improve our website, services, operations, and customer experience;
• To send marketing communications where permitted by law and, where required, with your consent;
• To comply with legal, regulatory, tax, and recordkeeping obligations;
• To protect against fraud, unauthorized access, misuse, or other unlawful activity;
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Under Canadian privacy law, Maple Leaf Garden Studio generally relies on consent, contractual necessity, legal obligations, and legitimate business purposes permitted by law to process personal information.

• Consent: We may process personal information where you have given express or implied consent, depending on the sensitivity of the information and the context.
• Contractual necessity: We may process information to provide requested services, prepare estimates, fulfill contracts, and manage customer relationships.
• Legal obligations: We may process information to comply with applicable laws, regulations, tax requirements, and lawful requests.
• Legitimate business purposes: We may process information for reasonable purposes related to operating our business, provided such processing is appropriate and lawful under Canadian privacy standards.

Where consent is required, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

Maple Leaf Garden Studio does not sell personal information. We may share personal information only as necessary and in accordance with this Policy and applicable law.

We may disclose personal information to:

• Service providers that assist with hosting, website analytics, email delivery, payment processing, bookkeeping, customer relationship management, scheduling, or IT support;
• Subcontractors, suppliers, or delivery partners involved in fulfilling garden projects or related services;
• Professional advisors such as accountants, insurers, lawyers, and auditors;
• Government authorities, regulators, law enforcement, or courts where required or permitted by law;
• Other parties in connection with a business transaction, such as a merger, reorganization, or sale of assets, subject to appropriate confidentiality protections.

We require third parties to protect personal information and to use it only for authorized purposes consistent with our instructions and applicable law.

6. Data Transfer to Third Countries

Some of the service providers used by Maple Leaf Garden Studio may store or process personal information outside Canada, including in the United States or other foreign jurisdictions. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in those countries.

Where personal information is transferred outside Canada, we take reasonable steps to ensure it is protected by appropriate contractual, technical, and organizational safeguards consistent with Canadian privacy requirements.

7. Storage Duration

Maple Leaf Garden Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.

The retention period depends on the type of information and the context in which it was collected. For example:

• Client and project records may be retained for the duration of the relationship and for a reasonable period afterward;
• Financial and tax records are retained for the period required by applicable law;
• Marketing consent records are retained until you withdraw consent or the information is no longer needed;
• Technical and website logs are retained for a limited period unless needed for security or legal reasons.

When personal information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.

8. User Rights

Subject to applicable Canadian law and certain exceptions, you may have the following rights regarding your personal information held by Maple Leaf Garden Studio:

• Access: You may request confirmation of whether we hold personal information about you and request access to it;
• Rectification: You may request correction of inaccurate or incomplete personal information;
• Erasure: You may request deletion of personal information, subject to legal and contractual retention requirements;
• Restriction: You may request that we limit certain uses of your personal information in appropriate circumstances;
• Data portability: Where applicable, you may request a copy of certain personal information in a structured and commonly used format;
• Objection: You may object to certain processing activities, including some forms of direct marketing.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw that consent at any time by contacting Maple Leaf Garden Studio. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services or communications, and we may still be permitted or required to retain or process some information under Canadian law.

10. Right to Complain

If you have concerns about how Maple Leaf Garden Studio handles your personal information, we encourage you to contact us first so we can try to resolve the issue directly.

You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the relevant provincial privacy authority.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca

11. Data Security

Maple Leaf Garden Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction.

These safeguards may include:

• Access controls and role-based permissions;
• Secure storage and password protection;
• Encryption or other security measures where appropriate;
• Staff confidentiality obligations and privacy training;
• Procedures for secure disposal of records;
• Monitoring and maintenance of systems to reduce security risks.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

• Maple Leaf Garden Studio
• 1280 Wellington Street West, Ottawa, ON K1Y 3A7, Canada
• Email: [email protected]
• Phone: +1 (613) 728-9465

13. Changes to Privacy Policy

Maple Leaf Garden Studio may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted with an updated effective date.

We encourage you to review this Privacy Policy periodically. Your continued use of our services or website after changes are posted means you acknowledge the updated Policy, to the extent permitted by law.